Cancellation Policy at Panache Salon and Spa

Your appointments are very important to our client team members of Salon and Spa; it is reserved especially for you. We understand that sometimes schedule adjustments are necessary, therefore, we respectfully request at least 48 hours notice for cancellations. 

Out of respect for our staff and to better serve our clients, we have revised our cancellation guidelines. We value and appreciate the time that you have reserved for our team members. This change in policy will enable us to increase productivity and efficiency.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.

We require a 48-hour cancellation notice on appointments. Failure to do so will be considered a “no-show.”

If we do not receive notice, we will require a prepayment of the services being rescheduled.

If there were to be a subsequent no-show or last-minute cancellation, the prepayment will be forfeited to the salon and provider.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members scheduled filled, thus better serving everyone. Salon and Spa policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientèle. Thank you for viewing and supporting our policies criteria. 

Confirmation Calls, Text, and E-mails 

As a courtesy, we will call and confirm your service appointments one business day prior to your appointment date if you have not confirmed through text message. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.

New Client Color Appointments

Please be aware we require a $50-$100 deposit on file to schedule a first-time color appointment. Your deposit is to secure the reservation time for both you and the provider. This is not an additional charge but a partial prepayment that will be applied at checkout!

Contact Us

If you have any questions about this Cancellation Policy, please contact us at panache@panacheerie.com.

This policy was last modified on December 1st, 2021.